Privacy Policy

Privacy Policy for Nicholls Electrical & Building Services Ltd

Nicholls Electrical & Building Services Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Who We Are

Nicholls Electrical & Building Services Ltd is the controller and responsible for your personal data.

Contact Details:

Full name of legal entity: Nicholls Electrical & Building Services Ltd
Email address: david@nebsltd.co.uk
Telephone number: 01772 682338

If you have any questions about this privacy policy or our privacy practices, please contact us using the details provided above.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data: Includes first name, last name, and title.
Contact Data: Includes billing address, service/site address, email address, and telephone numbers.
Project Data: Includes details about the work you are requesting, property details, and any photographs or documents you upload via our contact form to help us assess the scope of work.
Transaction Data: Includes details about payments to and from you and other details of services you have purchased from us.
Technical & Usage Data: Includes internet protocol (IP) address, browser type and version, time zone setting, and information about how you use our website.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

Direct interactions: You may give us your Identity, Contact, and Project Data by filling in forms on our website or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you request a quotation, book a site visit, or submit an enquiry.
Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract: Where we need to provide a quotation, perform the electrical or building services you have requested, or manage the project.
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., to keep our records updated and to study how customers use our services).
Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., for accounting, tax, or NICEIC certification and compliance purposes).

5. Disclosures of Your Personal Data

We do not sell your personal data. We may share your personal data with the parties set out below for the purposes outlined in Section 4:

Service Providers: Third parties acting as processors who provide IT and system administration services, or software we use to issue quotes and invoices.
Subcontractors: Trusted tradespeople we coordinate with to complete your wider renovation project, purely to the extent necessary to fulfill the work.
Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Regulatory Bodies: HM Revenue & Customs, regulators, NICEIC, and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes and to uphold workmanship warranties.

8. Your Legal Rights

Under the UK General Data Protection Regulation (UK GDPR), you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent at any time (where we are relying on consent to process your personal data).

If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

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